Resume

Summary

As a newcomer to the Bremerton area, I am looking for a career pivot that would allow me to utilize my rich and diverse background, as well as have a positive impact on my new home and community. I enjoy wearing many hats, which is why I am looking to bring my talent to a smaller company that can allow me to fully unlock my potential.

My key talents include adaptable training, big picture analysis, and a flexible, can-do attitude.

Selective Employment Experience

Volunteer Coordinator at Startup Kitsap

January 2019 – Current

I am very excited to be joining Startup Kitsap before they launch their new cohort for their 6 month startup bootcamp. Not only am I assisting with growing their social media presence, but I am also researching revenue avenues – such as grants and fundraising – but I am also helping with the coordination of the new class attendees.

Owner at hello, patsy!

September 2019 – Current

After leaving Venmo, I have decided to rebrand and relaunch my consulting business to give myself more experience in project management, specifically within the realm of lean practices, with a scrum focus.

Risk Operations II at Venmo

March 2016 – January 2019

• Monitored for and recognized new trends to report while I handled high level escalations
• Kept up with how fraudsters discuss and coordinate fraud in Venmo through research
• Condensed risk data points so they were digestible and could be used to create new risk logics
• Conducted internal and external investigations on users as needed to audit accounts that met risky data points
• Audited user accounts as necessary and recognized employee accounts that need to be escalated
• Project managed an internal tool to assist with not only risk standards, but to boost compliance standards, as well
• Solely managed an internal process, which also required shifting into a more project management role at times
• Anticipated the needs of key stakeholders throughout multiple sprint cycles

News Editor at Ten Ton Hammer

June 2014 – April 2015

• Curated the website’s newsfeed by writing custom news stories daily
• Researched and stayed up to date on MMORPG trends
• Participated in streaming events with game developers and coworkers
• Attended gaming-themed conferences
• Wrote a weekly column, which was from the perspective of various gaming characters that I played

Associate Community Manager and Lead Content Writer at Curse

June 2013 – June 2014

• Handled all aspects of social media: Twitter, Facebook, YouTube
• Created news articles promoting games and their respective wikis for Gamepedia.com
• Wrote casual press releases announcing partnerships between development studios and Gamepedia
• Adopted an inclusive writing style that allowed me to interject personal experiences from my own gameplay
• Promoted new gaming wikis to various gaming communities, where I would often join and participate in myself to add authenticity and goodwill to the brand

Marketing and Fulfillment Specialist at PK Safety

September 2012 – August 2013

• Edited and created original copy for multiple online stores, while building out tiered pricing for new products
• Helped design A/B testing, where the best test ideas would be incrementally delivered to our main website
• Assisted with maintaining brand style guides and inventory databases
• Lead training exercises to keep staff up-to-date and knowledgeable

Community Representative at BioWare

May 2011 – May 2012

• Trained one of two teams that doubled the number of Representatives for game launch
• Presented myself in a mentor capacity to continually guide junior representatives
• Worked to identify, engage, and adapt with stakeholders
• Lead in a servant-leadership manner, allowing me to anticipate my team’s needs, while listening to continued feedback
• Created documentation on moderation and representative procedure to use as training materials, which evolved into our training wiki
• Prioritized a moderation queue, while attending to spot moderating
• Gathered information and specific feedback to report to the development team
• Enhanced new member experience by posting personalized messages welcoming them to the community and providing helpful information

Education and Certificates

Scrum.org

• Professional Scrum Master (PSM1) Certification passed, January 2019

Florida Atlantic University

• Bachelor of Arts in Museum Education with minors in Art History and Women’s Studies (2005)